trustMinder – Customer Experience Survey Platform – The power to engage, understand and relate to your customers in real-time.

Real-Time Insights

We make it easy for you to collect and analyze insights that make your company stronger and your customers more satisfied. We deliver feedback and data to help any size organization improve your customer and employee experiences, as well as your market strategies.

trustMinder is used by corporate Customer Experience (CX) teams, internal Research teams and Research Agencies alike.

Insights for Better Business

If you have a specific need, share it and we’ll help. If you’re exploring approaches to better-inform your business decisions, consider the key areas of impact and start a conversation with us.

- - - Customer Experience (CX)

- - - Employee Experience (EX)

- - - Market Research (MR)

- - - User Experience (UX)

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Industry Trends and Stats

Higher Return on Investment (ROI)

Customer Example: Businesses using trustMinder achieve ROI in half the industry average time (<12 months).

Higher Return on Investment (ROI)
Increased Competitive Advantage

Benchmark: Organizations utilizing competitive benchmarking report a 15% higher growth rate compared to those that don’t (Harvard Business Review).

Increased Competitive Advantage
Enhanced Employee Engagement

Research Result: Firms focusing on employee experience report 4.2 times higher average profit per employee (Gallup).

Enhanced Employee Engagement
Improved Customer Retention Rates

Vendor Example: Companies using customer feedback tools see a 20-25% increase in customer retention rates. Notably, trustMinder customers consistently achieve higher results compared to these averages.

Improved Customer Retention Rates
Rapid Insights for Better Decision Making.

73% of companies leveraging advanced data analytics report improved decision-making speed and accuracy (Forrester).

Rapid Insights for Better Decision Making.

Features

Just a few of trustMinder's key features

Real-time Insights

View CX metrics such as NPS, CSAT etc. with campaign analytics and text analytics, including sentiment analysis, tracked over time.

Support

Stellar customer support – email support and an online support tool which has a range of tutorials and solution documents.

Secure

Secured with the best encryption methods coupled with IP fencing and GDPR compliance to ensure your data is secure.

API & Integration

Integration is straightforward. Transfer data to trustMinder securely using our RESTful API (documentation and integration code provided) or using SFTP.

Dashboards

Create rich insight reports with key metrics, trended metrics, keyword sentiment charts, ML categorisation and share with appropriate stakeholders.

Deeper Insights

View your business events or operational data along with CX metrics to get deeper customer experience insights.

Services

Our research services offer a dynamic approach to understanding customer and employee needs and market trends, perfectly suited for organizations aiming for responsiveness. If you do not have the internal teams to execute campaigns or research, we can help you. We can work with you or recommend trusted partners that specialise in designing studies, leveraging global panels, and benchmarking against competitors. By combining advanced analytics and predictive models, we help you anticipate trends, optimize strategic decisions, and stay ahead of the competition.

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The power to engage, understand and relate to your customers in real time

Real-Time Insights

Insights for Better Business

Industry Trends and Stats

Higher Return on Investment (ROI)

Increased Competitive Advantage

Enhanced Employee Engagement

Improved Customer Retention Rates

Rapid Insights for Better Decision Making.

Features

Real-time Insights

Support

Secure

API & Integration

Dashboards

Deeper Insights

Talk to one of our project managers

Services

You are good Company! trustMinder is trusted by leading businesses that vary across industries and market segments large and small. Government agencies like AnPost trust us for our security and support. Commercial customers like those referenced below value our innovation and service.

Talk to one of our project managers

Contact Us

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