The power to engage, understand and relate to your customers in real time

Explore trustMinder

trustMinder

trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies.

One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere.

With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7.

Using state of the art methods to collect and interpret feedback trustMinder helps you turn the humble survey into invaluable customer insights.

trustMinder
Benefits

Benefits

Capture feedback from any channel and turn it into actionable insights.

Using real-time text analytics and machine learning you can quickly understand the ‘why’ behind a CX score.

Create dynamic insightful reports that clearly present CX metrics along with business events and operational data.

Identify customer issues in real-time and close the loop in real-time.

Features

Just a few of trustMinder's key features

Real-time Insights

View CX metrics such as NPS, CSAT etc. with campaign analytics and text analytics, including sentiment analysis,  tracked over time.

Support

Stellar customer support – email support and an online support tool which has a range of tutorials and solution documents.

Secure

Secured with the best encryption methods coupled with IP fencing and GDPR compliance to ensure your data is secure.

API & Integration

Integration is straightforward. Transfer data to trustMinder securely using our RESTful API (documentation and integration code provided) or using SFTP.

Dashboards

Create rich insight reports with key metrics, trended metrics, keyword sentiment charts, ML categorisation and share with appropriate stakeholders.

Deeper Insights

View your business events or operational data along with CX metrics to get deeper customer experience insights.

You're In Good Company

Contact Us

Want to find out more?

Phone :

+353 (0) 61 748540

Email :

hello@cauwill.com

Address :

Coliemore House, Coliemore Road, Dalkey, Co. Dublin, Ireland.

Contact form

Hello, please use the form below in order to get in touch with our team.

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