trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies.
One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere.
With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7.
Using state of the art methods to collect and interpret feedback trustMinder helps you turn the humble survey into invaluable customer insights.
Capture feedback from any channel and turn it into actionable insights.
Using real-time text analytics and machine learning you can quickly understand the ‘why’ behind a CX score.
Create dynamic insightful reports that clearly present CX metrics along with business events and operational data.
Identify customer issues in real-time and close the loop in real-time.
Just a few of trustMinder's key features
View CX metrics such as NPS, CSAT etc. with campaign analytics and text analytics, including sentiment analysis, tracked over time.
Stellar customer support – email support and an online support tool which has a range of tutorials and solution documents.
Secured with the best encryption methods coupled with IP fencing and GDPR compliance to ensure your data is secure.
API & Integration
Integration is straightforward. Transfer data to trustMinder securely using our RESTful API (documentation and integration code provided) or using SFTP.
Create rich insight reports with key metrics, trended metrics, keyword sentiment charts, ML categorisation and share with appropriate stakeholders.
View your business events or operational data along with CX metrics to get deeper customer experience insights.
Want to find out more?
Coliemore House, Coliemore Road, Dalkey, Co. Dublin, Ireland.